Warranty Registration & Eligibility:
- The warranty applies only to the original purchaser of Perraro electric trikes and must be registered within 30 days of purchase through our Product Registration Portal.
- Proof of purchase is required for warranty claims.
- The warranty is non-transferable.
What's Covered:
- Defective or damaged components in Perraro electric tricycles caused by manufacturing defects or shipping damage (not user-related).
- Replacement parts for frames, motors, and batteries within the specified warranty period.
- Manufacturing defects in materials and workmanship under normal conditions.
What's NOT Covered:
- Corrosion, fading, scratches, or paint damage due to environmental factors on Perraro electric trikes.
- Damage from misuse, accidents, or improper storage.
- Wear and tear parts such as brake pads, spokes, rotors, chains, and tires.
- Unauthorized modifications, third-party repairs, or use of non-Perraro parts.
- Damage from natural disasters, such as floods, fires, or storms.
Wear and Tear: Wear and tear refers to damage that naturally occurs with regular use of Perraro electric tricycles. Components like cassettes and chains will wear out over time and require replacement. Minor scratches, paint damage from exposure to the elements, and creaking noises often indicate regular maintenance needs rather than product defects.
The following items are considered typical wear and tear parts and are not covered by the warranty:
- Bearings
- Brake Pads
- Chains
- Free Hub Bodies
- Handlebar Grips
- Rubber moving parts
- Shifter, brake cables, and casings
- Spokes
- Sprockets
- Stripped threads/bolts
- Tools
- Transmission gears
Warranty Claim Process:
- To file a claim for Perraro electric trikes, please open a case through our Technical Support Portal.
- Claims must be submitted within the warranty coverage period.
- Replacement parts may require a refundable deposit upon return of the defective parts within 14 days.
- Perraro reserves the right to inspect claims before approving replacements.
Shipping Damage:
- Claims for shipping damage of Perraro electric tricycles must be reported within 7 days of receipt.
- Retain all original packaging and provide dated photos for damage claims.
Important Notice:
- Return shipping costs for Perraro electric trikes are the customer's responsibility unless otherwise stated.
- Labor charges for parts installation or transfers are not covered unless pre-approved.
- Perraro is not liable for indirect, incidental, or consequential damages related to product failure.
DISCLAIMER: This warranty represents the full extent of coverage provided by Perraro electric trikes and electric tricycles. Perraro's liability is limited to the original purchase price of the product and does not cover any incidental or consequential damages.