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Shipping

by Perraro Electric Bike in Warranty, Return & Shipping

Shipping Policy

At Perraro Electric Trike and Tricycle, we are committed to providing a smooth and reliable shipping experience for all our customers. Please review our shipping policy below to understand our processes and timelines.

Current Processing Times:

  • In-Stock Electric Trikes: Up to 5 business days for processing.
  • Warranty Orders: Up to 10 business days for processing.
  • Accessories & Components: Up to 15 business days for processing.

Shipping Confirmation: A shipping confirmation email will be sent to the email address associated with your order once your shipment is on its way. For third-party shipping services outside of our standard shipping process, we cannot provide additional shipping details or documents.

Shipping Costs & Lithium-Ion Battery Restrictions:

  • Free Shipping: We offer free shipping on orders of $100 or more to the 48 continental United States, including complete electric trikes.
  • Outside the Continental U.S.: Shipping rates are based on package weight and size. Due to shipping carrier regulations, we cannot ship electric trikes or lithium-ion batteries outside the 48 continental U.S.

Shipping Destinations: We ship to addresses located in the 48 continental United States only.

Signature Requirement:

  • Trike Orders: A signature is typically required for electric trike deliveries.
  • Battery Orders: A signature is required by law for deliveries containing lithium-ion batteries.

Loss, Theft, or Damage Disclaimer: Perraro Electric Trike and Tricycle is not responsible for lost, stolen, or damaged packages caused by FedEx, USPS, or other parcel services. If such issues arise, we recommend reaching out to the carrier directly.

Address Changes: We cannot modify shipping addresses once an order has been placed. If an error occurs, the order will need to be canceled, refused, or returned to sender. Refunds will be issued within 3-5 business days once the returned item is received.

Refused Shipments & Return to Sender: If you refuse a shipment, we reserve the right to charge a $250 flat fee per electric trike to partially cover shipping costs. Refunds for refused shipments will be issued once the product is returned to us, minus the flat fee.

Missing Items: If an item from your order is missing, please contact us within 30 days of delivery with your order number. We will investigate the issue and either send a replacement or issue a refund if the item is out of stock.

Customer Support: For questions or concerns, please contact our support team:

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Warranty

Warranty Registration & Eligibility: The warranty applies only to the original purchaser of Perraro electric trikes and must be registered within 30 days of purchase through our Product Registration Portal. Proof of purchase is required for warranty claims. The warranty is non-transferable. What's Covered: Defective or damaged components in Perraro electric tricycles caused by manufacturing defects or shipping damage (not user-related). Replacement parts for frames, motors, and batteries within the specified warranty period. Manufacturing defects in materials and workmanship under normal conditions. What's NOT Covered: Corrosion, fading, scratches, or paint damage due to environmental factors on Perraro electric trikes. Damage from misuse, accidents, or improper storage. Wear and tear parts such as brake pads, spokes, rotors, chains, and tires. Unauthorized modifications, third-party repairs, or use of non-Perraro parts. Damage from natural disasters, such as floods, fires, or storms. Wear and Tear: Wear and tear refers to damage that naturally occurs with regular use of Perraro electric tricycles. Components like cassettes and chains will wear out over time and require replacement. Minor scratches, paint damage from exposure to the elements, and creaking noises often indicate regular maintenance needs rather than product defects. The following items are considered typical wear and tear parts and are not covered by the warranty: Bearings Brake Pads Chains Free Hub Bodies Handlebar Grips Rubber moving parts Shifter, brake cables, and casings Spokes Sprockets Stripped threads/bolts Tools Transmission gears Warranty Claim Process: To file a claim for Perraro electric trikes, please open a case through our Technical Support Portal. Claims must be submitted within the warranty coverage period. Replacement parts may require a refundable deposit upon return of the defective parts within 14 days. Perraro reserves the right to inspect claims before approving replacements. Shipping Damage: Claims for shipping damage of Perraro electric tricycles must be reported within 7 days of receipt. Retain all original packaging and provide dated photos for damage claims. Important Notice: Return shipping costs for Perraro electric trikes are the customer's responsibility unless otherwise stated. Labor charges for parts installation or transfers are not covered unless pre-approved. Perraro is not liable for indirect, incidental, or consequential damages related to product failure. DISCLAIMER: This warranty represents the full extent of coverage provided by Perraro electric trikes and electric tricycles. Perraro's liability is limited to the original purchase price of the product and does not cover any incidental or consequential damages.

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Electric Trike Extended 2nd Year Warranty

Why You Should Consider Our Optional 2nd-Year Warranty At Perraro Electric Bike or Trike, we stand behind the quality and durability of our electric bikes and trikes. To give you even greater peace of mind, we offer an optional 2nd-year extended warranty for a small additional cost — ensuring your investment is fully protected beyond the standard coverage. What's Covered? Our extended warranty covers all non-wear-and-tear components, keeping your ride in top shape without unexpected repair costs. This includes: ✅ Electronic Components: Motor, controller, display, sensors, signals, and wiring.✅ Mechanical Components: Frame, gears, pedals, chain, and structural parts.✅ Exclusions: Wear-and-tear parts such as brake pads, tires, tubes, and grips are not included, as they naturally wear over time. Why Choose the 2nd-Year Warranty? Extra Peace of Mind: Ride confidently, knowing you're covered for another full year. Cost Savings: Avoid unexpected repair bills for critical components. Complete Protection: Covers both electronic and mechanical parts, so you're fully supported. Investing in the 2nd-year extended warranty is a smart choice to protect your bike for the long haul. Secure your coverage today and enjoy the freedom of riding worry-free!

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Return Policy

Returns of New and Unused Items – Within 14 Days of Receipt: You may return any unused and like-new item (trikes must have zero miles recorded on the odometer) within 14 days from the delivery date for a full refund, excluding shipping charges. Return shipping costs of $250 for electric trikes and $190 for two wheel ebike are the responsibility of the customer, unless the return results from a shipping error on our part. Refunds will be processed to the original payment method. Returns of Used Items: If you wish to return an item that has been used, it must be returned within 14 days from the delivery date. Items returned in used condition will be subject to a 40% restocking fee, and the customer will cover return shipping costs. The trike must have fewer than 20 miles recorded on the odometer and be free of damage to qualify. Return Shipping Costs: The customer is responsible for all return shipping charges, which are non-refundable. Return Process and Timing: To initiate a return, please use our return portal and follow the instructions provided. Refunds are generally processed within 72 hours of receiving the returned item, although bank processing times may vary. Perraro Electric Bike does not accept cash on delivery (COD) shipments. Orders Purchased Through Retail Partners: Returns must be processed directly with the original place of purchase. Perraro Electric Bike does not accept returns for items bought through bike shops or third-party retailers. Please contact the store where the purchase was made for their return policy. Refused Shipments: If you refuse delivery of your order after shipment, a flat fee of $250 per trike will be charged to cover partial shipping costs. Once the order is returned to us, a refund will be issued for the purchase price, minus the $250 fee, through your original payment method. Notify us immediately if you refuse a shipment to avoid delays in processing your refund. Battery Returns: Due to shipping regulations on lithium-ion batteries, battery purchases are non-returnable. These high-capacity batteries cannot be shipped back under current transportation restrictions. We stand behind the quality of our electric trikes and strive for customer satisfaction. If you have any concerns or questions, feel free to reach out to our support team.

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