At Perraro, we recognize the concerns that come with purchasing an electric bike or trike online, particularly regarding service and maintenance. Our electric bikes and trikes are designed with ease of repair in mind, allowing most issues to be addressed by the owner themselves or by a local bike shop.
Our products are not only easy to maintain, but our customer support team is also committed to providing education, assistance, and resources throughout your ownership experience. If needed, we can send replacement parts directly to you, complete with comprehensive installation guides.
For certain repairs, we might recommend taking your electric bike or trike to a local repair shop. In such scenarios, we will work closely with you and the shop to ensure a smooth repair process.
In very rare situations, we may need you to send your bike or trike back to us for repairs at our facility.
For maintenance tips, repair tutorials, and more, be sure to check out our YouTube channel.
Should you have any inquiries or need assistance, please feel free to contact our support team at support@perraroelectricbike.com or call us at (949) 414-8003.